Terms and conditions

Only-apartments S.A. aims to provide the best possible experience for its clients. In order for us to do this, we ask clients to read these Terms and Conditions carefully:

The client should carefully review the specific conditions of the apartment before booking. Each owner sets his/her own specific conditions (detailed on the apartment profile at the time of booking), which should be worked out with the contact person when receiving their details on the booking confirmation email. By proceeding with the booking, the client is agreeing to the specific conditions of the apartment booked.

  • The client should inform the contact person of the approximate time of arrival a minimum of 3 days prior to the date of arrival.
  • Guests must respect the property, as well as its furniture and equipment.
  • Only as many guests as stipulated on the booking contract may be accommodated.
  • It is not allowed to perform any activity that is illicit in the destination in question during the stay.
  • The client should be ready to possibly sign a contract upon arrival at the apartment, or at the time of paying the full booking total.
  • In order to be able to adequately respond to any complaint, the client should notify both the owner and Only-apartments S.A. about any breach in the stipulations of the contract that he/she has checked in situ as soon as possible, and up to a maximum of 24 hours from the time of arrival, or from the moment the incident takes place. This notification should be made in written form so that it stays on the record, and include pictures if relevant. If the consumer fails to notify within the period and in the manner indicated above, he/she will not be able make a complaint, and will liable for all resulting damages or aggravations, as detailed on our Returns Policy.

For its part, Only-apartments S.A. communicates the following:

  • Only-apartments S.A. is acting in good faith and in the role of intermediary in the contracting of the services offered on its webpages.  
  • Only-apartments S.A. cannot change the contract conditions set by each owner.
  • The pictures and information shown on our site are directly provided by owners, and said owners may change those pictures periodically and at any given time. 
  • Only-apartments S.A. can only be liable for direct damage caused by defects attributable to our obligations in what relates to our services, and only up to an amount corresponding to the service fee, as indicated on the booking confirmation email.

Thus, any booking cancellations due to strike, force majeure, or any other event beyond of our control will not be taken on by Only-apartments S.A. However, in the event of cancellation on the part of the owner, we will offer you accommodation with similar features, and if we cannot provide a suitable alternative, the booking will be cancelled, and Only-apartments S.A. will refund the amount paid as service fees and the booking total paid to date.

Clients must submit cancellations in writing by email to the following email address: info@only-apartments.com

Once paid, payments will not be refunded, save in instances of free cancellation, in which case the specific time frame and the amount to be returned are detailed on the file of the corresponding apartment, based on the dates selected.  

 

Changes in bookings are always subject to availability, the maximum occupancy of each specific property, current prices, and the conditions stipulated below. Modifications or changes to bookings are understood as any variation in the specific dates or number of guests in relation to the apartment booked. Under no circumstances can there be a change of apartment.

Each booking change entails a 20€ service fee to be applied directly at the time of confirming said modification.

Modification of dates: Any date changes must be made via email, by sending the new details to info@only-apartments.com, and as long as the following requirements are met:

  • Increase in number of days: only as long as the same apartment is available on those dates, and once the difference between the original booking total paid online and the new booking total has been covered.
  • Decrease in number of days: only up to one month prior to the date of arrival, and no refund of the original booking total paid.
  • Under no circumstances are service fees refundable. If the user had paid part of the booking total in advance, and if after any modifications the booking total decreases, Only-apartments S.A. will refund the difference between both amounts only as long as said modification is made up to 30 days prior to the date of arrival. If the third payment of the booking total is still pending, said difference will not be refunded, and it will be deducted from the final payment.
  • If a promocode or promotional code was redeemed in the initial booking, the promocode discount will be maintained as long as the modification falls within the validity date of said promotional code. Under no circumstances can the absolute value exceed the value discounted at the time of booking.

Changes in the number of guests:

  • Increase in the number of guests: as long as the number of guests falls within the specified maximum occupancy of the apartment. The change will only take effect after the difference between the original booking total paid online and the new booking total has been covered.
  • Decrease in the number of guests: only up to one month prior to the date of arrival, and with no refund of the original booking total paid.

Only-apartments S.A. will refund the rental amount paid online in any of the following circumstances, given that the client has met his/her obligations as detailed in the General Conditions:

  1. In the event of cancellation on the part of the owner, and when neither Only-apartments S.A. nor the owner have been able to provide an alternate apartment to the satisfaction of the client.
  2. In the event that an apartment fails to meet the accommodation standards, or provide the equipment detailed on the Only-apartments S.A. website, and only if the client notifies Only-apartments S.A. within a maximum of 24 hours after check-in, and neither Only-apartments S.A. nor the owner are able to find an alternate apartment to the satisfaction of the client.
  3. In the event of an emergency that renders the apartment uninhabitable at any point during the stay, and only if the client notifies Only-apartments S.A. within a maximum of 24 hours after the time said emergency occurs, and neither Only-apartments S.A. nor the owner are able to find an alternate apartment to the satisfaction of the client.

Only-apartments S.A. takes the transparency and integrity of its clients’ comments very seriously. This policy has been created to ensure the system is used in a proper and impartial manner.  

  1. Only-apartments S.A. guarantees that only clients that have booked with us are able to review and comment on the properties found on our website. The only way to access our Quality Survey is through a secured link sent to clients via email during the course of their stay.
  2. Only-apartments S.A. publishes all comments on its website, whether positive or negative. A comment will only be withheld if:
      1. It includes offensive or threatening language.  
      2. It mentions the name and surname of the owner/contact person, and/or the address of the apartment.  
      3. It qualifies as any type of spam or advertisement.
      4. It does not exclusively talk about the apartment with the purpose of helping other travelers.  
  1. If Only-apartments S.A. has reason to believe the owner of an apartment is attempting to manipulate the comment system, it will take pertinent action. In that event, Only-apartments S.A. reserves the right to remove the owner’s properties from the webpage, as well as all related comments until the issue is settled.
  2. No comment reviewing the activities of Only-apartments will ever be published on the profile of any specific apartment online.
  3. In order to ensure true transparency, Only-apartments S.A. has a profile on Trustpilot; an independent community where users share their opinions and experiences. Through this channel, travelers and owners can rate the Only-apartments webpage and service.

Only-apartments S.A. was the first online company to specialize in short-term apartment rentals. Transparency and security have been the company’s values for over 10 years. If you have any questions regarding our mode of operation, you can get in touch with us.

How can I trust that payment is secure? Only-apartments S.A. has been processing all payments in full transparency and security for over 10 years. The Only-apartments website is encrypted from beginning to end, so that browsing is 100% safe. Only-apartments S.A. uses the GoDaddy Authority Certificate, thus facilitating secure transactions through encrypted forms that prevent clients’ details from being viewed by third parties. Moreover, the company commits to not retaining any of its clients’ bank details. Furthermore, Only-apartments S.A. processes payments through the Stripe Platform, the largest payment services provider worldwide.

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