Terms and conditions

Clients must carefully review the particular conditions of the property they have booked.  Each property owner sets specific rent payment conditions (available in the property listing page once making a reservation) they must settle with the contact person once they receive his details in the confirmation email. By making a reservation, the client agrees to the particular conditions of the property being booked.
  • Clients must communicate the approximate arrival time to the contact person at least 3 days prior to the check in of the property.
  • Clients need to respect the property, its furnishings and its equipment.
  • No additional persons to the total number stipulated in the reservation contract are allowed.
  • Clients must refrain from carrying out any activity within the apartment that is illegal in the destination in question.
  • They should be prepared to sign a contract upon arrival to the apartment or upon payment of the rent amount if the property owner requests it.
  • In order to be able to respond to any claims, clients must communicate any defect or incompliance with the apartment’s contract, proven in situ, as soon as possible and in all cases within a maximum period of 24 hours from the time of the occurrence, in written form sent both to the property owner and to Only-apartments If the client does not follow this procedure, the claim cannot be processed and any damages caused or aggravated will be charged to the user, as explained in our Refund Policy

On the other hand, Only-apartments communicates the following:

  • Only-apartments acts in good faith and in the capacity of intermediary in the contracting of the services offered on its websites.
  • Only-apartments cannot change the contractual conditions that are individually established by each owner.
  • The pictures and the information appearing on our webpage are provided directly by the property owners, who can modify these details periodically and at any time.
  • We only take responsibility for direct damages caused by defects attributable to our obligations in reference to our services, only until the corresponding amount of the reservation fee, as indicated in the confirmation email.

Only-apartments will not accept responsibility in the case of any reservation that is canceled as a result of strikes, force majeure, or other circumstances beyond our control. However, in the case of a booked property that is not available, we will offer another accommodation with the same characteristics. Failure to provide an alternative, the reservation will be cancelled, and the paid amount (reservation fee) will be refunded.

Cancelation of a reservation on the part of a client will always result in the client forfeiting the reservation fee paid to Only-apartments In addition, it may also result in the partial or total loss of the rental amount, according to the cancellation policy established by the owner of each apartment. In the event of an apartment not specifying its own cancellation policy, any rental payment made by the client is subject to forfeit in the event of cancellation on the part of the client, or departure from the apartment before the end of the reserved period. Cancellations must always be communicated to Only-apartments in writing. This can be done by email ( info@only-apartments.com) or fax (+44) 203 318 21 80). Any cancellation or no-show made by the client, including those made due to force majeure, will be subject to the aforementioned cancellation policy.

Changes of reservations are always subject to availability, the maximum capacity of the given apartment, current prices, and the following conditions. Each change made to a reservation will have a processing fee of 20€ which will be directly applied at the moment of confirming the modification.

Modification of dates:

Any date changes must be made via email, by sending the new details to info@only-apartments.com, and as long as the following requirements are met:

  • Increased number of nights: possible when the same apartment is available for the desired dates and following the payment of the difference between the original reservation amount paid online and the new amount to be paid online.
  • Reduced number of nights: only one month in advance is possible and no refund of the reservation amount originally paid online will be made.

Change in number of guests:

  • Increased number of guests: as long as the same property has enough capacity, the change will only be made upon payment of the difference between the reservation amount originally paid online and the new amount to be paid online.
  • Reduced number of guests: only if done in a month in advance and without refund of the amount originally paid online.

Only-apartments will refund the reservation fee paid online in the following circumstances, provided that the client has complied with his or her obligations, detailed in the General conditions:

  1. In the event that a cancellation is made by the owner and neither Only-apartments nor the apartment owner has been able to find an alternative apartment that is to the client’s satisfaction.
  2. In the event of an apartment substantially failing to provide the facilities and standard of accommodation detailed in its listing on the Only-apartments website, and when the client has notified Only-apartments within 24 hours of check-in, and neither Only-apartments nor the apartment owner has been able to find an alternative apartment that is to the client’s satisfaction.
  3. In the event of an emergency rendering the apartment inhabitable at any point during the stay, and where the client has advised the Only-apartments within 24 hours of the emergency, and neither Only-apartments nor the apartment owner has been able to find an alternative apartment that is to the client’s satisfaction

Only-apartments takes the transparency and integrity of its customer reviews very seriously and has created this policy to ensure that the system is used in a correct and impartial manner.

  1. Only-apartments ensures that only users who have made a reservation are able to leave reviews, by creating a unique link to the Quality Form, which is sent to the user following completion of their stay.
  2. Only-apartments uploads all comments, positive and negative, to the website. Only-apartments will only delete a comment if:
    • It includes offensive language or threatening
    • It mentions the name and last name of the property owner/person in contact and/or the address of the property
    • It contains spam (for example, advertisement of any kind)
  3. If Only-apartments has reason to believe that an apartment owner is attempting to manipulate the review system, action will be taken such as the removal of the properties in question from the website and all related reviews until the matter can be resolved.
  4. In order to maintain a transparent customer review policy, Only-apartments is working with Trustpilot, an independent review community where consumers can share their experiences about products and services.

Only-apartments was the first online company to specialize in short-term apartment rentals. Transparency and security have been the company’s values for over 10 years. If you have any questions regarding our mode of operation, you can get in touch with us.

How can I trust that payment is secure? Only-apartments has been processing all payments in full transparency and security for over 10 years. The Only-apartments website is encrypted from beginning to end, so that browsing is 100% safe. Only-apartments uses Let's Encrypt Authority X3, thus facilitating secure transactions through encrypted forms that prevent clients’ details from being viewed by third parties. Moreover, the company commits to not retaining any of its clients’ bank details. Furthermore, Only-apartments processes payments through the Stripe platform, the largest payment services provider worldwide.

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