To begin you must first go to the Only-apartments homepage, where you will indicate the desired destination, dates of your stay, and the number of people that will be using the property (you can specify the number of adults and children). The search filters allow you to search for properties by location, number of rooms, price, availability for parking your car, access to internet, if there is a baby cot, and much more.
The displayed list of apartments is all the ones that are available in the dates indicated and can be reserved. To view the details of each apartment, equipment, rent conditions, exact location, etc. simply click on its name and you will view the information.
After you have chosen the apartment and have filled your contact details, you will be able to choose from three payment methods. You must choose a payment method to pay the reservation fee from the following: credit card, Paypal, or bank transfer. If you choose to pay by credit card or Paypal, you will immediately receive an email with the confirmation of your booking and all the details of the apartment. If you choose to pay by bank transfer, you will also receive an email with the instructions to make the transfer and subsequently confirm the reservation.
The confirmation of the reservation will be sent to your email with the email address that you have included in the process of booking the property. In this confirmation you will receive:
Our properties undergo a quality process and our objective is that all the information included on the properties sections is accurate and 100% fit to reality.
Nevertheless, if you find any damage or incident when arriving, or the place does not offer the standards of accommodation and equipment detailed on the website of Only-apartments, you must notify us by calling us and writing a claim to our customer service (email@example.com) at most within 24 hours after the check-in, so that we can carry out the necessary checks and take appropriate actions. We recommend you to carefully read our Refund policy.
Any other type of claim that is not directly related to the booked property (for instance, complaints related to the area where the apartment is located, for example) or the information provided in the website, will not be accepted from Only-apartments.
In the case that the payment is made via credit card or Paypal, the payment is instantly confirmed and you will immediately receive an email confirming your booking. In this email you will find the contact information of the property owner and the instructions to follow.
In the case that the payment is made via bank transfer, you will also receive an email with instructions, but your reservation will not be confirmed until we receive the proof of your transfer. That means that if in this procedure someone else books the property by credit card or PayPal, you will lose your reservation. But do not worry: you will have the option to choose another apartment or we will refund the amount of the reservation.
If you want to know if the payment with Only-apartments is secure, you have more information here.
There is an alternative payment, which is the payment by bank transfer. In order to do it, you must follow all steps to complete the booking process: choose the property, fill the form of reservation, and when you reach the payment window you will be able to choose this payment method. If you choose bank transfer, you will immediately receive an email with all the details of our bank, where you will have to make the transfer. In that email you will also have the fax number and an email where you will be able to send the proof of the deposit.
It is very important to indicate the booking reference number and have in mind that it will only be confirmed once we receive the fax or proof. If during the period of time in between when you make the pre-reservation and send us the fax your property is booked by another person, we will offer you another property or refund you the money. However, before depositing the money in the bank, you should check in the calendar of the property, in our web page, that the dates are still available.
After the departure of your stay, you will receive an email with a Quality Form, in which you can rate the service, quality, and experience of your stay.
This email will be automatically sent to the same email address you provided for the reservation (the same address where we sent the confirmation email). Through this email you will be able to leave any comments about the property, which will also be sent to the contact person and will be published in the online page of the property. Our staff will contact you in case your comment requires more information or clarification by the property owner.
All comments, both positive and negative, will be published as long as they don’t contain abusive, threatening or advertising language. Our aim is that all information provided in our webpage is truthful and real so that customers can make a better decision. Consult our Comments policy.
If you have not yet received it, please provide us with another email address so we can resend you the email. Send it to firstname.lastname@example.org.
Only-apartments can only produce the document that provides information about your booking, but not an invitation. The company is not responsible if you do not obtain a visa with this certificate, as this issue depends on the embassy of each country. If you have any doubts get in contact with our customer service at email@example.com or call us.