Only-apartments is an online company who has more than 10 years of experience operating in the sector. For this we have become specialists in apartments and transparency, trust, and security are our premises. If you have any questions on how we work, you can view all our policies here, or you can also get in contact with us.
How can I trust that the payment is secure? Only-apartments has been processing all payments in full transparency and security for over 10 years. The Only-apartments website is encrypted from beginning to end, so that browsing is 100% safe. Only-apartments uses Certificate Let's Encrypt Authority X3, thus facilitating secure transactions through encrypted forms that prevent clients’ details from being viewed by third parties. Moreover, the company commits to not retaining any of its clients’ bank details. Furthermore, Only-apartments processes payments through the Stripe Payment Processing Platform, the largest payment services provider worldwide.
Only-apartments will refund the reservation fee paid online in the following circumstances, provided that the client has complied with his or her obligations, detailed in the General conditions:
Changes in bookings are always subject to availability, the maximum occupancy of each specific property, current prices, and the conditions stipulated below. Modifications or changes to bookings are understood as any variation in the specific dates or number of guests in relation to the apartment booked. Under no circumstances can there be a change of apartment.
Each booking change entails a 20€ service fee to be applied directly at the time of confirming said modification.
Modification of dates: Any date changes must be made via email, by sending the new details to firstname.lastname@example.org, and as long as the following requirements are met:
Change in number of guests:
Clients are to always send in written notice of their cancellation by email at email@example.com
Once paid, payments will not be refunded, save in instances of free cancellation, in which case the specific time frame and the amount to be returned are detailed on the file of the corresponding apartment, based on the dates selected.